Shipping policy

We are committed to delivering Yok Joaquin's unique artwork safely and efficiently to your doorstep. Below are the details of our shipping policy.

General Information

• Order Processing: Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Custom Orders: Custom artworks may require additional time for creation and processing.

Domestic Shipping

• Standard Shipping: We offer standard shipping to [specify country/region]. Delivery times vary based on your location but typically take [X to Y] business days.
• Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the artwork and your shipping destination.

International Shipping

• Availability: We ship worldwide. International shipping rates and delivery times vary based on the destination.
• Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipping Method

• Carriers: We use [list of carriers, e.g., UPS, FedEx, USPS] for shipping. A tracking number will be provided once your order is shipped.
• Packaging: Artworks are carefully packaged to ensure they arrive in perfect condition. Larger pieces may require crating and additional handling.

Damaged or Lost Orders

• Damaged Items: If you receive a damaged item, please contact us immediately at yok.artworks@gmail.com with a photo of the damage. We will address these on a case-by-case basis.
• Lost Packages: If your package is lost in transit, please contact us as soon as possible.

Returns and Exchanges

• Please refer to our Return and Refund Policy for information on returns and exchanges.

Contact Us

• For any questions or concerns about your order or shipping, please contact us at yok.artworks@gmail.com.